Please take the time to read through this agreement, so that you can understand how we will work together.
1. Payment and Cancellation
1.1. Payment: I ask you to pay for your treatment before by bank transfer (50% for all new clients) or on the day of treatment by cash, bank transfer or Credit Card (Visa, Mastercard, Maestro, American Express, V Pay, Apple Pay, Android Pay). Receipts provided upon request.
1.2. Cancellation Policy – 24 hours: This means that you need to give a minimum of 24 hours’ notice to cancel your appointment without charge. If you ask to reschedule on the day of your appointment or cannot attend, you will be charged the 50% of the treatment price if the reserved treatment slot cannot be filled.
2. Client Health
2.1. Disclosure of medical conditions: you will be asked to complete a confidential, health and wellbeing consultation form, before your first treatment. Please complete this and tell me about any medical conditions, undiagnosed symptoms, medical treatment and medication. This information is required in order to give you safe, effective treatment. If you do not tell me something of importance, I may give you unsuitable treatment, for which I cannot be held responsible.
2.2. Consultation with your GP: If you have certain medical conditions, you or I may need to consult your GP before we proceed with treatment. This is to keep you safe and I will always seek your consent first.
2.3. Illness and serious conditions: There are some circumstances when it is not safe to proceed with treatment, either for your protection or mine.
If you feel unwell before an upcoming appointment, please let me know as soon as possible, so that we can discuss what will be best for you.
2.4. Skin conditions and infections: I may not be able to treat specific areas of your body, if I think that doing so poses a risk for you or me. Examples include, open wounds and skin infections.
2.5. Clients with disabilities: If you have any disabilities or support needs, please discuss these with me. This will enable me to make provision for you, or to refer you to another practitioner, if I am unable to meet your needs.
2.6. Intoxication: Please ensure that you are not under the influence of alcohol or recreational drugs at the time of your treatment. If you are, then I shall be unable to treat you, both for your protection and mine.
3. Confidentiality
3.1. Confidentiality and Disclosure: The information which you give me remains strictly confidential, except in rare and extreme circumstances, in which disclosure may be necessary for medical, legal or professional reasons. Your completed form and case notes will be stored securely, accessible only to Celine at Chiltern Mobile Massage.
4. Vulnerable Clients
4.1. Vulnerable adults: Adult clients who either lack the capacity to give informed consent, or who need support to make decisions, must be accompanied by a responsible adult at all times during the treatment.
5. General Conduct
5.1. Personal Hygiene: Please take a bath/shower before your treatment, wear clean clothes.
5.2. Respect: It is important that we have mutual consideration and respect for each other.
Please note that I offer a professional massage therapy service and will not accept inappropriate requests.
If a client’s behaviour were to cause discomfort or offence, then we would have to discontinue treatment.