Client / Practitioner Agreement

Please take the time to read through this agreement, so that you can understand how we will work together.

1. Payment & Cancellation

1.1 Payment: I ask you to pay for your treatment before or on the day of treatment by cash or bank transfer. Invoices/receipts provided upon request.

1.2 Cancellation Policy, 24 hours: please give a minimum of 24 hours’ notice to cancel your appointment without charge. If you ask to reschedule on the day of your appointment, or cannot attend, you will be charged 50% of the treatment price if the reserved slot cannot be filled.

2. Client Health

2.1 Disclosure of medical conditions: you will be asked to complete a confidential health and wellbeing consultation form before your first treatment. Please tell me about any medical conditions, undiagnosed symptoms, medical treatment and medication, so I can give you safe, effective treatment. If you do not tell me something of importance, I may give unsuitable treatment, for which I cannot be held responsible.

2.2 Consultation with your GP: for certain medical conditions, you or I may need to consult your GP before proceeding. This is to keep you safe, and I will always seek your consent first.

2.3 Illness and serious conditions: there are circumstances when it is not safe to proceed, either for your protection or mine. If you feel unwell before an appointment, please let me know as soon as possible so we can discuss what is best for you.

2.4 Skin conditions and infections: I may not be able to treat specific areas if doing so poses a risk, for example open wounds and skin infections.

2.5 Clients with disabilities: if you have any disabilities or support needs, please discuss these with me so I can make provision for you, or refer you to another practitioner if I am unable to meet your needs.

2.6 Intoxication: please ensure you are not under the influence of alcohol or recreational drugs at the time of your treatment. If you are, I shall be unable to treat you, both for your protection and mine.

3. Confidentiality

3.1 Confidentiality and disclosure: the information you give me remains strictly confidential, except in rare and extreme circumstances where disclosure may be necessary for medical, legal or professional reasons. Your completed form and case notes are stored securely, accessible only to Céline at Chiltern Mobile Massage.

4. Vulnerable Clients

4.1 Vulnerable adults: adult clients who lack the capacity to give informed consent, or who need support to make decisions, must be accompanied by a responsible adult at all times during the treatment.

5. Treatment of Children

5.1 Parental/guardian consent: for children under 18, parental or guardian consent is required. This includes providing accurate health and wellbeing information, accompanying the child at each session, and ensuring their comfort and safety throughout the treatment.

6. General Conduct

6.1 Personal hygiene: please take a bath or shower before your treatment and wear clean clothes.

6.2 Respect: it is important that we have mutual consideration and respect for each other. I offer a professional massage therapy service and will not accept inappropriate requests. If a client’s behaviour were to cause discomfort or offence, treatment would have to be discontinued.